Once a candle's been lit, we can't resell it; which means we can't offer returns or refunds on burned candles. But we're committed to making sure every TAP Candle delivers the vibe it's supposed to.

If something's wrong:

• Defective product (won't light, tunneling, cracked vessel, missing scent): We'll replace it, no questions asked. Just send us a photo within 7 days of delivery.
• Quality concerns (weak scent throw, sooting): Reach out within 7 days of first burn with details about your experience (room size, burn time, etc.). We'll work with you to find a solution.

What we can't cover:

• Changed your mind about the scent
• Scent preference differences (what hits for one person might not for another)
• Candles that have been burned more than 4 hours total
• Damage from improper use or storage

Damaged in shipping: Contact us within 48 hours with photos. We'll send a replacement right away.

Haven't burned it yet? If your candle is unused with the seal intact, you can exchange it within 7 days of delivery. You cover return shipping; we'll cover shipping on the replacement.

Ordered something custom? Our Your Greatest Hit products are made to order and we do not offer returns or refunds on these items as they are made specifically for you and made to align to the specific song you requested. 

Hit us up: info@tapcandles.com if you have concerns. We're here to make it right when something's off.